RMA / Returns Information

Need to return an item? Item damaged in transit? Need setup help? 

We are here to help. Our customer service team is provided by First Desktop and they can be contacted via email or their support ticket system (details below). You'll need your order information, product description, issue with the product as well as provide some contact information so we can get back to you quickly. 

Please bear in mind, that some vendors directly handle warranty issues via their authorised 3rd party support providers so you may be redirected to the vendor to complete a return or warranty claim. 

For shipping claims such as a product damaged in transit; a ticket must be created within 48 hours of delivery otherwise a claim against the transporting company maybe invalid. Please contact your account manager for further information. 

 

Support Contact Information

Email: support@first-desktop.co.uk

Create a Support Ticket: www.first-desktop.co.uk/

 

Returns / RMA Terms and Conditions

Mentor Distribution will accept the return of the Goods (except for service) from the Buyer only:

  • By prior arrangement (confirmed in writing);
  • On payment of an agreed handling charge equal to a minimum of 15% of the order value with the relevant Goods involved (unless the Goods were defective when delivered); and
  • Where the Goods are fit for sale on its return as it was on delivery.

All the Goods returned (whether in or out of warranty) must be returned under a Return Material Authorisation (RMA) obtained by emailing the relevant details to support@first-desktop.co.uk. The RMA must not be written on the outside of the packaging by the Buyer. Mentor Distribution may refuse to accept any such package received without an RMA.

The Mentor Distribution Advantage

The Benefits of Partnering with Us

Local Stock in Ireland

One of the standout advantages of choosing Mentor Distribution Ireland is our extensive local stock in Ireland. This strategic positioning ensures swift and efficient delivery of products to our customers, significantly reducing wait times and improving overall customer satisfaction.

Having a local stockpile in Ireland also means that we are better equipped to manage and mitigate supply chain disruptions, ensuring a reliable and consistent supply of products to meet the diverse needs of our clients.

This local presence underscores our commitment to serving the Irish market with the utmost efficiency and reliability.

Euro and GBP Payments

Catering to the unique needs of our customers, Mentor Distribution Ireland offers the convenience of transactions in both Euro and GBP.

This flexibility in currency options simplifies the payment process for clients, allowing them to transact in the currency that best suits their business operations.

It eliminates the hassle and cost implications of currency conversions, making our services more accessible and cost-effective.

This feature is particularly beneficial for businesses operating across Ireland and the UK, ensuring a seamless and hassle-free financial transaction experience.

Credit Facilities for Resellers

Understanding the financial dynamics of modern businesses, Mentor Distribution Ireland provides tailored credit facilities for Resellers that have both B2B and B2C clients. This approach demonstrates our commitment to fostering long-term relationships with our clients by offering them the financial flexibility they need to grow and thrive.

Our credit facilities are designed to meet the specific needs of businesses, helping them manage cash flow more effectively and invest in growth opportunities without the constraint of immediate capital expenditure. This financial support is a significant advantage for businesses looking to expand their operations or manage seasonal fluctuations in cash flow.

Local & In Country Account Managers

Mentor Distribution Ireland prides itself on offering personalized service through our local and in-country account managers. Our clients benefit from having dedicated professionals who understand the local market dynamics and can provide tailored solutions and support.

These account managers serve as a direct link between the clients and our company, ensuring a smooth and responsive communication channel.

Their local expertise and understanding of the clients' unique business needs enable them to offer insightful advice and support, further enhancing the customer experience and fostering stronger business relationships.

Same-Day Deliveries

A significant advantage of Mentor Distribution Ireland is our ability to provide same-day deliveries. This service is a game-changer for businesses that require fast and efficient supply of products.

Same-day delivery ensures that our clients can maintain continuity in their operations, meet urgent demands, and capitalize on last-minute opportunities without the usual delay associated with product procurement.

This service is particularly beneficial for businesses that operate on tight schedules or those that need to respond rapidly to market or customer changes.